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Everyday Advertising Context: An Ethnography of Advertising Response in the Family Living Room

2013, Journal of Consumer Research

https://doi.org/10.1086/668889

Abstract

Consumer research largely examines television advertising effects using conventional psychological accounts of message processing. Consequently, there is an emphasis on the influence of textual content at the expense of the everyday interpersonal viewing contexts surrounding advertising audiences. To help restore this theoretical imbalance an ethnographic study was conducted in eight Australian homes to explore the influence of everyday viewing contexts on advertising audiences. This article examines how the everyday advertising contexts of social interaction, viewing space, media technology use, and time impact consumer responses to television advertising texts. Advertising viewing behavior in the family living room is framed within broader household activity and around cultural ideas regarding family life, and can enhance consumer and family identity value. Our theoretical framework details how television advertisements, everyday viewing contexts, household discourse, and viewer practices intersect to produce processes of advertising response and engagement not explicated in previous studies of consumer behavior. Jacqui Vickers, her sister Sally, and mum Sarah watch the teen soap opera Home and Away. The dinner rush is over, and all three watch the program's dramatic storyline in shocked silence. When the television program breaks, different kinds of everyday activity in the living room organize how television advertising is experienced by the viewers. Sally attends to her homework with her back to the screen. Jacqui turns to chat with her mum seated next to her and largely ignores an ad for Retravision. Sarah ignores her daughter, however, and instead watches the television advertisement. Unsuccessful at grabbing her mum's attention, Jacqui engages with a spot for Dettol hand wash. Her visual attention to the ad shifts according to the chat now established between her mum and younger sister. As the Dettol ad ends, Jacqui inquires: "Did you see that? Ha ha! Did you see that ad, Mum?" She attempts to insert herself into the chat by resourcing the ad's quirky ending. But she is ignored, again. Laknath Jayasinghe (